HR101 Seminar: Consistency Is Key To Human Resources Management
The keys to good human resources management are "consistency" and "documentation." Those two words were repeated often during a recent NJBIA seminar-HR 101: A Beginner's Seminar on Managing Your Workforce-to help beginning personnel managers establish quality programs at their businesses. More than 160 HR managers turned out for the seminar, which was presented by NJBIA on February 27 at the Sheraton at Woodbridge Place in Iselin.
The seminar featured business professionals and experts in HR management. NJBIA Vice President Jeff Stoller gave an overview. Clifford F. Lindholm III of the Falstrom Company and Mary Seto of Bel-Art Products, both experienced HR professionals, presented real life situations and practical advice. The legal aspects of personnel management were presented by Martha L. Lester, Esq., of Lowenstein Sandler PC and Patrick M. Stanton, of Stanton, Hughes, Diana, Cerra, Mariani & Margello, PC.
Consistency was the watchword of the day. In everything from job interviews to employee performance evaluations, panelists stressed the importance of using objective, uniform procedures and criteria. When conducting job interviews, for example, using the same questions, the same interviewer, and even the same room for every applicant will help avoid charges of discrimination in a business's hiring practices.
Similarly, policies do not mean much if they are not followed scrupulously and supported by documentation. It is not enough to produce an employee handbook. If managers do not follow the procedures, employees will feel that personnel decisions are arbitrary. It is not enough to just say, for instance, that an employee is consistently late. Managers should keep a record of dates and times before taking any action.While HR management may at times be very challenging, panelists agreed that it was an important part of running an effective business. Poor personnel management can dampen employee morale and lead to costly lawsuits.
"Human resources management is held to a different set of standards," Seto said during her presentation. "There is little room for play. Any mistake touches people's lives directly. You need to realize that your mistake can effect the entire group."
For more information on HR management resources for employers, contact Sara Bluhm at ext. 204 or sbluhm@njbia.org.
Employers Learn How to Plan For Emergencies
Ken Kraly, director of engineering with L'Oreal USA, outlines some of the steps businesses can take to prepare for unforeseen disasters at the NJBIA seminar "Planning for Emergencies: How to Deal with Business Disruptions in the 21st Century," held on March 5, at the Forsgate Country Club in Monroe Township. About 150 NJBIA members attended the special workshop. Employers who would like more information on preparing for disasters should contact Jim Sinclair at jsinclair@njbia.org.
At Morris County Cardiology:Patient Care Is The Bottom Line
Providing patients with an exceptionally caring environment, timely services, and state-of-the-art technology has turned out to be good business for Morris County Cardiology Consultants.Founded by Dr. Charles A. Shioleno in 1986, Mendham-based Morris County Cardiology has seen its business grow an average of 30 percent annually in recent years.
In the near future, Shioleno plans to increase his staff from seven doctors to 10. A new Bridgewater location is also slated to open by the end of the year, joining the existing Mendham headquarters and offices in Summit, Clinton, Morristown, and a second Mendham facility in the Jockey Hollow area.
All in all, Morris County Cardiology provides cardiology services to more than 20,000 patients in Hunterdon, Warren, Morris, Somerset, Sussex and Union counties.
As Shioleno explained to Assemblymen Michael Carroll and Richard Merkt during a recent tour as part of NJBIA's Site Visit Program, the key is to provide virtually all services in-house.
"We don't farm anything out," Shioleno said. "We don't have anyone else doing our dictation or our billing. No one is going to take care of your place like your people."
For example, Morris County Cardiology has its own blood laboratory, which allows doctors to get results quickly. Shioleno said the practice's policy is to communicate with the referring physician within 24 hours of seeing the patient.
Another important policy is consistency. Vice President of Operations Evelyn Grabinski said Morris County Cardiology makes sure that patients do not get passed from one doctor to the next.
"A well-trained clinical staff is key," Grabinski said. "It's important that the patient here is seen by the same doctors as he or she sees in the hospital."
The Mendham headquarters, located in the historic Murphy house (former Governor Ogden Murphy's summer home in the early 20th century), provides a variety of stress testing, image scanning, blood work and preventive medicine services at its 10,000 square-foot facility.
About 80 percent of the practice is devoted to preventative medicine conducted at one of the practice's facilities, the other 20 percent to surgery and hospital visits.
At most Site Visits, business owners bring issues to the attention of legislators. At the Morris County Cardiology site visit, however, it was Assemblyman Merkt who wanted Shioleno's input on the cost of medical malpractice insurance. Merkt said his office is getting a lot of complaints about soaring malpractice insurance premiums.
Shioleno said his practice has not seen any sharp increases in malpractice premiums because it has a long-term insurance contract. But as an expert witness, Shioleno has observed a dramatic increase in malpractice litigation over the last several years.
"What's going on in the litigation side of it is out of control," he said.
NJBIA's Site Visit Program is designed to educate legislators about businesses in their district and the legislative issues that impact them. If you are interested in hosting a site visit at your business, contact Libby Vinson at ext. 201 or lvinson@njbia.org.
Philips Shines a Light on Pollution Reduction andConservation for Assembly Environment Chairman
Paul Hafner gets very excited about light bulbs. During a recent NJBIA Site Visit, the manager of Lighting Education for Philips Lighting Company changed the color of Assemblyman Upendra Chivukula's business suit, made the skin of Assembly Environment Committee Chairman Reed Gusciora look gray, and changed their perception of the room temperature just by switching light bulbs."That's the power of quality lighting," Hafner said. "What I tell our Philips sales reps is 'show, tell and sell.' Let people experience the difference quality lighting can make."
During a 90-minute presentation to Gusciora and Chivukula, Hafner and Environmental Affairs Senior Associate Steve McGuire demonstrated how Philips has dramatically reduced the level of mercury in its lighting products, increased the energy efficiency of those products, and improved the quality of light they generate.
"It was great seeing a New Jersey corporation that is both environmentally friendly and a good corporate citizen," said Gusciora. "They showed how they could reduce costs for the consumers and also conserve our precious natural resources through real energy conservation."
At Philips' Somerset facility, different lamps are installed in various light fixtures throughout the presentation room. The fixtures are mounted on tumblers, allowing the lighting source to be changed with the flick of a switch.
In one demonstration Hafner repeatedly switched the lights in two identical business offices. One light provided a bright, "cool" feel to the office while another source gave the adjacent office a softer, "warmer" light. He then contrasted these lights with the pale harsh light of cheaper fluorescent bulbs.
One of the chief issues facing the lighting industry is the disposal of fluorescent light bulbs, which contain mercury, a heavy metal harmful to the environment. Legislative proposals in other states to limit mercury content in lighting have failed, in part because of a lack of understanding of how light bulbs work. A proposal in New Hampshire, for instance, would have eliminated lighting at theatres, sports arenas and highways because of the mercury levels.
"Why do we use mercury? We simply have to," McGuire said. "It is really the only element we have right now (that works)."
Philips has found a way to help keep the mercury molecules from binding to the glass casings, where it is ineffective. By keeping the mercury circulating inside the bulb longer, less mercury is needed. McGuire says the design has reduced the mercury content from 22.8 milligrams per bulb to as little as 3.5 milligrams.
Philips light bulbs also use much less energy than regular bulbs, thus producing less than half the carbon dioxide and nitrous oxide resulting from electrical energy generated to run them, according to McGuire.
But Philip's believes conservation can be just as important as source reduction in protecting the environment.
Hafner points out that even reducing the energy required to run a light bulb by one watt can make a difference. At a cost of 10 cents per kilowatt-hour, a mere one-watt reduction in a light bulb could save an office building with a 1,000 lights more than $26,000 a year in energy costs, in addition to reducing the pollution caused by generating the electricity.
In one demonstration, Hafner showed how a 15-watt compact fluorescent bulb gives off the same amount of light as a traditional 60-watt incandescent light bulb, even though it uses only one-fourth of the electricity.
NJBIA's Site Visit Program is designed to educate legislators about businesses in their district and the legislative issues that impact them. If you are interested in hosting a site visit at your business, contact Libby Vinson at ext. 201 or lvinson@njbia.org.
Nominate Your Company for an Award for Excellence
Every year at this time, we invite you, our members, to join a friendly competition-NJBIA's Awards for Excellence. All NJBIA member companies are eligible to nominate themselves if they have done outstanding work in at least one of the following areas-environmental quality, human resources management or job creation. A fourth award is for public service and goes to an individual.I encourage you to nominate your organization-or another NJBIA member company-for an Award for Excellence by submitting a nomination form. Nominations may also be made by any business organization (such as a Chamber of Commerce) or any federal, state, county or local government official (such as a mayor or council member).
Enclosed with this issue of the Business Voice you will find a flyer explaining more about our awards program and the nomination process. Read it carefully. It describes the award categories and qualification rules.
Nominations can be made in one or all of the four awards categories. However, you must fill out a separate nomination form for each award. To receive a nomination form or to learn more about our program, call NJBIA's Lisa Figatner at 609-393-7707, ext. 239.
The deadline for nominations is Friday, May 17. An independent panel of judges comprised of members of the Service Corps of Retired Executives will select the winners in June, and the Awards Dinner will be held on October 22 at the Princeton Marriott. We look forward to receiving your nomination!
Rep. Frelinghuysen Takes Whirlwind Tour of 4 Companies: Forge, Construction, Architecture and Computer Services
US Rep. Rodney Frelinghuysen recently took a whirlwind tour of four NJBIA member companies as part of the Association's Congressional Roundtable and Site Visit programs. The tour kicked off at McWilliams Forge Company in Rockaway where Rep. Freling-huysen asked 10 area business leaders to share their perspectives on the local economy and their outlook for the future. Discussions focused on trade policy, the economic stimulus package, transportation issues, and how to keep more tax dollars in the state.
Host Alexander "Sandy" McWilliams, president of McWilliams Forge and NJBIA board chairman, demonstrated the company's technologically advanced forge at work, explaining to Frelinghuysen that the forge makes precision molded parts for the airline industry.
Rep. Frelinghuysen then met with Harry Metcon, principal of the Rockaway-based Metcon Construction. Metcon Construction provides inclusive planning, architectural design, and construction services.
Education took center stage as the discussion centered on Metcon's difficulty in finding skilled workers.
Frelinghuysen then visited Radius Inc., a small architectural firm in Rockaway that specializes in base building design, interior office fit-up, and retail and residential design. There he discussed planning and redevelopment issues with the company's managing partner Benjamin Horten.
Finally, the Congressman stopped at Compac Corporation's Netcong plant--a 101,000-square-foot manufacturing facility that makes industrial insulation for the HVAC industry. Compac Corporation President Carl Allieri gave an overview of the company's long history in New Jersey and discussed how the company's committed staff is its greatest attribute.
If you are interested in hosting a Congressional Roundtable contact Libby Vinson at 609-393-7707, ext. 201 or lvinson@njbia.org.
WEDNESDAY, APRIL 17
Sexual Harassment Lawsuits: How to Prepare for Your Day in Court
Avoiding sexual harassment in the workplace is a major challenge for all employers, and enlightened policies are not always enough to protect your company. Try as you may, your company can still wind up in front of a judge and jury. Come to this unique interactive learning program to see first-hand what happens when you end up in court. The "mock trial" will be held at the Rutgers Law Center in Newark. Cost is $139 per person for NJBIA members and $159 for nonmembers. To register or obtain more information, contact Sherry Esteves at 609-393-7707, ext. 219, or sesteves@njbia.org.
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SPRING 2002: LEGISLATIVE BRIEFING BREAKFAST SERIES
NJBIA will travel across the state to host a series of six Legislative Briefing Breakfasts so you can meet legislators in your district. Chat with your local legislators and learn about pending legislation that could affect your business. Each breakfast begins at 7:30 a.m. with registration and ends promptly at 9:30 a.m. Take advantage of this opportunity to network with colleagues and legislators in an informal atmosphere. The cost is $39 per person per breakfast for NJBIA members and $49 for nonmembers. To register call Stacy Wichner at 609-393-7707, ext. 213. See below for dates and locations.
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