As 2020 approaches, HR leaders are focused on five key measures to continue driving business outcomes, according to Gartner, Inc. The priorities include: building critical skills and competencies, strengthening the current and future leadership bench, incorporating organizational design and change management, driving digital business transformation, and enhancing employee experience.
To cultivate a strong leadership bench, HR should look to a “complementary leadership” model that partners leaders together to share responsibilities based on complementary skill sets. These leader partnerships allow each leader to specialize in core skills, develop needed skills and lead in critical areas. Gartner analysis showed leaders who use complementary leadership saw a 60% increase in their teams’ performance.
Making work easier through organization design and change management
Gartner research shows that 57% of employees encounter significant barriers in their day-to-day work. Some of these barriers likely stem from the amount of change in today’s environment — the average employee experienced 12 organizational changes in 2019, ranging from major transformations like restructuring or executive leadership transitions to more day-to-day, but still highly disruptive, changes such as moving to a new team or manager.
An open source change approach, where HR leaders involve the right employees as active participants in making and shaping change decisions, reduces the risk that employees will become fatigued by 50%, over a traditional top-down approach.
Closing the talent gap to drive digital business transformation
While nearly all organizations are focused on digitalization, 43% of HR leaders reported that their organization does not have a clear and consistent strategy for digital transformation. Organizations are also struggling on the talent front — 35% of HR leaders say they have inadequate talent to drive digital transformation.
To make real progress, HR must become a trusted driver and advisor on digital transformation by doing the following:
- Become experts in digital business: Collaborate with leaders to address digital goals and ensure they are consistent with the organization’s strategy.
- Leverage talent processes: Track employees’ skills to develop and refine the organization’s digital plans and prevent execution blind spots.
- Deliver functional support: Motivate HR teams to make meaningful contributions to digital business transformation and actively review HR strategies to stay consistent with the changing needs and expectations of employees and business leaders.
Achieving higher returns from investments in employee experience
Enhancing the employee experience is a key talent concern for HR leaders and organizations are investing significant resources, yet 46% of employees remain largely dissatisfied, according to a recent Gartner survey.
To increase employee experience satisfaction, organizations need to focus on not just investing in the employee experience but also shaping how employees feel about it. Organizations should manage the memory of the overall employee experience by reminding employees of positive experiences and reframing their memories of negative experiences. Gartner research shows that by incorporating a shaping approach in their employee experience strategy, organizations can improve employee satisfaction with their experience by more than 30%, driving increases in intent to stay, discretionary effort and performance.