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Mastering Customer Service Workshop
February 12 @ 9:30 am - 11:30 am$50
vJoin the North Jersey Chamber of Commerce (NJCC) and Workshop Sponsor, DeVry University for a (FREE for MEMBERS) Professional Development Workshop, Mastering Customer Service!
The goal of the workshop to learn how the use of communication tools will craft, frame and deliver compelling messages, while unlocking the key to consistent, yet impactful positive customer service messages.
Workshop takeaways include:
Activate the power of service
Understand customer service as a language to prepare for the bigger impact
Explore a process to assist in gathering pertinent information to determine the most beneficial approach for each customer service interaction
Dive into the power of words and review some strategies to deliver messages intended to enhance the communication gears
(FREE) for NJCC Members
$50 for Future Members
Open to the first 37 business professionals registered.
Please contact 973.470.9300 with any questions.