In 1997, February to be exact, the Dow Jones Industrial Average (DJIA) closed above 7,000 for the first time in history. That same year, two Rutgers graduates founded an IT support service for law firms named Domain Computer Services. Almost 20 years later, like today’s DJIA, which is on the precipice of reaching a new all-time high of 20,000, Domain has achieved a high level of success and truly shown it’s a major IT player in New Jersey.
Domain is led by CEO Rashaad Bajwa, who is very well-respected in his field. In fact, he served as an expert panelists for one of the sessions held at last year’s NJBIA Cybersecurity Summit and was recently recognized as the Innovator of the Year by the Princeton Chamber of Commerce.
Under his guidance, Domain has expertly positioned itself as a provider of IT service and professionalism to the small and medium business community. For a small business without an IT department, Domain can serve a role as a fully-managed IT provider. For a larger company with an existing IT department, they can augment their services and serve as a co-managed IT provider.
While their understanding of technology is second-to-none, it is their unwavering commitment to their customers that is the driving force of their success, which starts with trust. As their website shares, “Our clients consider us part of their team, part of their family, and an extension of their own company. We have a 98 percent client retention rate over our 19 years in business – because we really care about the work we do and the people we work with.”
In order to deliver such a level of care and make such a commitment, you have to have a dedicated, trusting team that works closely together. Domain’s staff nurtures this by intentionally spending time together doing group activities that encourage such trust, like team lunches, ping pong, basketball and fitness challenges. They also happen to be fun as well. The belief is that when the going gets tough, the team needs to be strong and cohesive so they can handle whatever comes at them.
IT support spans a wide spectrum of areas, but today it’s most important aspect is dealing with the rampant rise of cybercrime. The need for cybersecurity has never been higher and should be on the top of every business’ agenda. As Ginni Rometty, IBM’s chairman, president and CEO, stated: “Cybercrime is the greatest threat to every company in the world.” Here are a few stats to back up the seriousness of the issue:
- Nearly 178 million personal records were exposed in data breaches in 2015, according to the Identity Theft Resource Center.
- The global cost of handling cyberattacks is expected to rise from $400 billion in 2015 to $2.1 trillion by 2019, according to estimates from Lloyd’s and Juniper Research.
- 43% of data breaches were caused internally, according to a report from Intel Security.
Domain’s Service-as-a-Service (SECaaS) solution offers the necessary hardware and services to protect a company. In fact, they are the No. 1 SECaaS Sonic Wall dealer in the Northeast. This solution includes: up-to-date firewall hardware; network antivirus and anti-malware; email and Internet content filters; network monitoring and “white hat” social engineering. The last point is central as it refers to the fact that no filter or monitoring can completely prevent a person from clicking on a link. White hat social engineering refers to training your employees on what to look for because the best firewall of all is the human firewall.
Domain Computer Services is just one of 20,000 companies that comprise NJBIA’s membership, which is very diverse with representation from an amazingly large and wide spectrum of fields, industries and professions. Look for more unique stories about NJBIA members in future issues of “Beyond 10 West Lafayette,” NJBIA’s membership blog.